Halifax Limited

Financial Ombudsman decision DRN-5954572 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Halifax has also said that it might have been able to do something different had it known earlier that Miss W’s mother had a disability that meant going into branch wasn’t easySupport for vulnerable customers

complaining about the time and effort it took to get Bank of Scotland plc trading as Halifax to transfer her junior ISA to another providerService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5954572.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.