Barclays Bank UK PLC

Financial Ombudsman decision DRN-5954448 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

problems encountered when confirming her identityIdentity checks and access

Miss C complains about the way Barclays Bank UK PLC trading as Barclaycard (“Barclaycard”) has communicated with her and the support she has received from them.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5954448.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.