NewDay Ltd

Financial Ombudsman decision DRN-5950645 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I’d remind NewDay of their obligations to treat Mr M with forbearance and due consideration.Treatment in financial difficulty

NewDay’s first reply didn’t fully explain what had happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5950645.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.