Nationwide Building Society

Financial Ombudsman decision DRN-5950615 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Dec 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

A marker was placed on his credit file.Credit file reporting

Nationwide has acknowledged that it made an error when its agents failed to notice that the Direct Debit had been cancelled.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5950615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.