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MotoNovo Finance Limited
Financial Ombudsman decision DRN-5950577 Upheld
Upheldoutcome, as published by the Ombudsman
£28,000redress stated in the decision
Tue Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Credit file reporting
In the Ombudsman’s words
Mr M complains that a hire purchase agreement with MotoNovo Finance Limited, under which a car was supplied to him, was unaffordable and that it provided the credit to him irresponsibly.Irresponsible lending
The investigator also said that MotoNovo Finance should remove any adverse information recorded on Mr M’s credit file regarding the agreement.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5950577.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.