Santander UK Plc
Financial Ombudsman decision DRN-5947880 Not upheld
Not upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Thu Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr L complains about Santander UK Plc not providing him with a refund when he became the victim of an impersonation and safe account scam.APP scam refund refused
He also complains about their service.Complaint handling
Rules cited
FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5947880.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.