Remitly U.K., Ltd.
Financial Ombudsman decision DRN-5947027 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs K is unhappy Remitly UK Ltd (“Remitly”) won’t refund her a number of payments she made from her Remitly account as the result of a romance scam.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5947027.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.