Curve UK Limited
Financial Ombudsman decision DRN-5945642 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
there was a technical glitch that meant that Curve Cash points were either not being displayed as credited to Mr V when they should’ve been; or Curve Cash points Mr V had used for transactions that were ultimately cancelled were not being credited back into his Curve Cash balanceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5945642.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.