Santander UK Plc
Financial Ombudsman decision DRN-5943649 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr C complains Santander UK Plc’s app is misleading and he thought he was receiving interest on his account when he wasn’t.Interest and rates
I think Santander’s app is misleading. The app shows a 2% interest rate, above the account, whether Mr C is qualifying for this or not.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5943649.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.