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Startline Motor Finance Limited

Financial Ombudsman decision DRN-5941568 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

charged interest on a warranty product included in his credit agreementInterest and rates

Mr C complained to Startline about the incorrect information it had provided and its failure to return calls.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5941568.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.