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American Express Services Europe Limited

Financial Ombudsman decision DRN-5940851 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr K complains about American Express Services Europe Limited’s handling of a request to have continuous payment authority (CPA) instructions cancelled.Complaint handling

The level of customer service Mr K received, and which American Express has acknowledged, was below what he ought reasonably to have expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5940851.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.