ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-5936774 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

I can see why Zilch does have concerns around whether a decision to reopen an account for Miss O would be seen as it lending money irresponsibly.Irresponsible lending

Rules cited

FCA Consumer Duty (PRIN 2A), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5936774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.