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Specialist Motor Finance Limited

Financial Ombudsman decision DRN-5935566 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss H complains Specialist Motor Finance Limited (SMFL) failed to carry out adequate affordability checks prior to approving her for lending she says was unaffordable.Irresponsible lending

Miss H also complains SMFL failed to take measures to alleviate her financial position when she missed payments.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5935566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.