Barclays Bank UK PLC

Financial Ombudsman decision DRN-5934825 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs A complained about the standing orders being set up incorrectly and compensation being paid into her account without her agreement.Complaint handling

Barclays made a mistake when it set up the standing orders Mrs A wanted in place.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5934825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.