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Cynergy Bank Limited
Financial Ombudsman decision DRN-5930096 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs H complains Cynergy Bank Plc (“Cynergy”) hasn’t refunded funds she says she lost as the result of a scamAPP scam refund refused
Rules cited
Payment Services Regulations 2017, CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5930096.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.