HSBC UK Bank Plc
Financial Ombudsman decision DRN-5929733 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
he could not pass first direct’s Voice ID verification and was not offered an alternative solutionIdentity checks and access
Rules cited
FCA DISP (Dispute Resolution), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5929733.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.