Zopa Limited

Financial Ombudsman decision DRN-5928224 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr S complains that Zopa Bank Limited delayed the transfer of his individual savings account (ISA) from another provider.Payment delayed or failed

The service from Zopa was also poor. It did not properly address Mr S’s legitimate concerns or really get to grips with what had happened.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5928224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.