Barclays Bank UK PLC

Financial Ombudsman decision DRN-5927124 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mrs M complains that Barclays Bank UK PLC advised her to take out a savers account which she feels wasn’t suitable and caused her a financial loss. Mrs M is unhappy that the lower interest rate was applied to the account in a month when she withdrew funds and paid funds in.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5927124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.