HSBC UK Bank Plc
Financial Ombudsman decision DRN-5925581 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
whether the BBL funds were obtained with the knowledge and consent of the company’s directorIrresponsible lending
HSBC acknowledges that its poor communications early in 2024 resulted in the director wrongly believing for several months that N no longer had the BBL debtComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5925581.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.