Lloyds Bank PLC

Financial Ombudsman decision DRN-5925422 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

He’s also unhappy with Lloyds Bank PLC’s disappointing handling of his complaint.Complaint handling

Mr B has told us that he had a gambling addiction for years which not only caused him financial difficulties but also related mental health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5925422.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.