Santander UK Plc
Financial Ombudsman decision DRN-5923883 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Support for vulnerable customers
In the Ombudsman’s words
Mrs S complains about the service she received from Santander UK Plc when she had problems accessing her account online.Identity checks and access
Although Mrs S is registered disabled and requires 24/7 care, she travelled to a branch by taxi with her husband to try to resolve the problem.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5923883.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.