Monument Bank Limited

Financial Ombudsman decision DRN-5923162 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Dec 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

delays experienced in the allocation of his fundsPayment delayed or failed

Monument’s failure to inform him of the reason for the delay or confirm it had received his fundsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5923162.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.