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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5921534 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Ms G1 has referred to Ms G having a number of business cards from advisers in branch, but we do not know exactly when and why Ms G was provided with these contact details. Against this backdrop, I have considered whether if NatWest had taken any more proactive steps, it would have been more likely than not that Ms G would have transferred funds to a savings account.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5921534.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.