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Lloyds Bank PLC
Financial Ombudsman decision DRN-5918688 Upheld
Upheldoutcome, as published by the Ombudsman
£70redress stated in the decision
Tue Mar 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
they didn’t think Lloyds had done enough to put things right. They said, in summary, that Lloyds hadn’t fully taken account of Miss O’s vulnerabilities when speaking with her on the phoneSupport for vulnerable customers
Miss O complains that Lloyds Bank PLC provided her with poor service when she was trying to access funds.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5918688.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.