Brachers Llp

Financial Ombudsman decision DRN-5912923 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs B complains Brachers LLP are responsible for reporting defaults to her credit report for a debt they were managing.Credit file reporting

Unhappy with Brachers’ response, Mrs B asked us to look into things, saying they’d failed to offer compensation which covered her financial lossesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5912923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.