Chetwood Financial Limited

Financial Ombudsman decision DRN-5912474 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss G complains that Chetwood Financial Limited trading as Wave applied a default against her credit card account after she offered to set up a payment plan.Treatment in financial difficulty

Wave then agreed it could have communicated more effectively with Miss G and offered £100 to recognise thisService failure

Rules cited

FCA Consumer Duty (PRIN 2A), FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5912474.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.