Nationwide Building Society

Financial Ombudsman decision DRN-5911779 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms D complains that Nationwide Building Society failed to recover money she had paid to a fraudulent company.APP scam refund refused

it is clear that Nationwide did not handle Ms D’s request very well. It failed to treat this as a potential scam despite being told that it was and it assumed it was a chargeback issue.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5911779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.