Metro Bank PLC

Financial Ombudsman decision DRN-5911615 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Jan 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

recorded information on her credit fileCredit file reporting

Ms K complains about the way Metro Bank Plc defaulted her account and recorded information on her credit file.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5911615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.