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Vanquis Bank Limited
Financial Ombudsman decision DRN-5907112 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Feb 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mrs W wasn’t happy with the treatment she was receiving from Vanquis, so she raised a complaint.Complaint handling
where I feel Vanquis have treated Mrs W unfairly here is by not investigating and corroborating her explanation that the vendors provided spiritual and wellness services that Mrs W was purchasing in her personal capacity.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5907112.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.