Santander UK Plc
Financial Ombudsman decision DRN-5905911 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Santander mishandled his account and didn’t provide appropriate support to him when he was in financial difficultiesTreatment in financial difficulty
Santander also said that once the account was up to date, it would look into seeing if it could amend what it had reported on Mr S’ credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5905911.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.