Vanquis Bank Limited

Financial Ombudsman decision DRN-5905346 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr W asked to raise a complaint about the call handler he spoke to on 1 May as they had not cancelled his card and sent him a new one as he thought they should have done.Complaint handling

Mr W complains that Vanquis Bank Limited gave incorrect advice which led to a security breach.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5905346.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.