Barclays Bank UK PLC

Financial Ombudsman decision DRN-5903861 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Barclays didn’t handle matters as well as it could’veComplaint handling

Mr J told Barclays he was unable to visit a branch due to his vulnerabilitiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5903861.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.