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Shawbrook Bank Limited

Financial Ombudsman decision DRN-5903314 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

The Lender had not participated in a credit relationship with Mr E and Miss R that was unfair to them because: o Regardless of whether the Lender had carried out appropriate checks before lending to Mr E and Miss R, there was a lack of evidence the loan had been unaffordable for them at the time.Irresponsible lending

The Lender had not been unfair or unreasonable in declining Mr E and Miss R’s Section 75 claim for misrepresentationProduct mis-sold

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5903314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.