Firms › Brent Shrine Credit Union Limited ›

Brent Shrine Credit Union Limited

Financial Ombudsman decision DRN-5900581 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss T complains Brent Shrine Credit Union Limited trading as My Community Bank (MCB) acted irresponsibly by failing to conduct proper checks before approving her for credit.Irresponsible lending

I can see when Miss T told MCB she would find it difficult to complete the form, MCB asked if she had anyone that could assist her or to help her go through it themselves.Treatment in financial difficulty

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5900581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.