Prestige Finance Limited

Financial Ombudsman decision DRN-5900521 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Data and privacy

In the Ombudsman’s words

Mrs G complains that Prestige Finance Limited won’t give her information about its contact with her late husband Mr G in connection with their joint mortgage.Bereavement and power of attorney

Mrs G made a subject access request. Under data protection law, a person whose data is being held by an organisation has various rights, including the right to see what data is being held – this is a subject access request.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5900521.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.