Lloyds Bank PLC

Financial Ombudsman decision DRN-5899182 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms M unfortunately fell victim to an investment scam in October 2024.APP scam refund refused

she was vulnerable and unable to protect herself from the scamSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5899182.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.