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Nationwide Building Society
Financial Ombudsman decision DRN-5898894 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Wed Nov 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide has already accepted that one of its agents gave incorrect information about what happens if additional checks are needed on a payment. In addition, Nationwide has accepted that there was also a delay in the payment crediting Mr N’s account.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5898894.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.