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Nationwide Building Society
Financial Ombudsman decision DRN-5896144 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Nov 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I remain of the view that Nationwide could fairly have done more to help them as set out above. And that they were caused stress and worry in these particular circumstancesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5896144.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.