Vanquis Bank Limited

Financial Ombudsman decision DRN-5892826 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mr S has complained about a credit card Vanquis Bank Limited (“Vanquis”) provided to him. He says that the credit card was unaffordable and this resulted in ongoing difficulties as he permitted to continue using it even after he had been in persistent debt.Irresponsible lending

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5892826.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.