HSBC Bank plc

Financial Ombudsman decision DRN-5889389 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr N’s complaint is that HSBC UK Bank Plc provided him with an unaffordable credit card.Irresponsible lending

Mr N also complained about HSBC’s level of service in its handling of the situation when he made it aware of his financial difficulties.Treatment in financial difficulty

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5889389.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.