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Conister Bank Limited
Financial Ombudsman decision DRN-5888731 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
I understand Mr O says he is now struggling with the repayments towards the loan. He should reach out to Conister to discuss his financial circumstances so that a suitable repayment arrangement can be agreed. I remind Conister of its obligations to treat Mr O fairly in relation to any financial difficulties he might be experiencing.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5888731.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.