Lloyds Bank PLC

Financial Ombudsman decision DRN-5886718 Upheld

Upheldoutcome, as published by the Ombudsman

£160redress stated in the decision

Thu May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

D, a limited company, complains that Lloyds Bank Plc didn’t do enough to recover their funds when they were the victims of an email intercept scam.APP scam refund refused

D complained to Lloyds about the way their fraud claim was handled, and Lloyds agreed they had not provided the service expected.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5886718.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.