Barclays Bank UK PLC

Financial Ombudsman decision DRN-5884922 Upheld

Upheldoutcome, as published by the Ombudsman

£375redress stated in the decision

Thu Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Ms W complains Barclays Bank UK PLC has put unnecessary barriers in her way that hearing people do not faceSupport for vulnerable customers

Barclays had made a number of errors in this caseService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5884922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.