Zopa Bank Limited
Financial Ombudsman decision DRN-5879614 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Dec 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
I can understand why Mr N was unhappy to have received calls from Zopa. From his perspective, he’d only missed two payments under the loan and was making efforts to repay the arrears as soon as possible.Treatment in financial difficulty
Finally, it’s not disputed that Zopa didn’t produce an up-to-date loan statement when Mr N asked it to, and that it only provided this after he raised a second complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5879614.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.