Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-5878765 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

It took around a week after the funds left the joint account for them to be credited into Mrs B’s BOI account.Payment delayed or failed

BOI recognised they’d given conflicting timescales of when the funds would be paid into Mrs B’s account and communication had been poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5878765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.