Hutchison 3G UK Limited

Financial Ombudsman decision DRN-5877718 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

In order to say that Three treated Ms A unfairly, I’d need to see evidence that it provided her with false, or unclear, information that led her to believe that by taking out agreement 2, agreement 1 would come to an end with nothing further to pay.Product mis-sold

I won’t repeat what Ms A has told us here, as it wouldn’t be appropriate, however as it doesn’t seem that Three were aware of what Ms A was going through at the time she took out either agreement, I can’t fairly say it ought to have done more to support her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5877718.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.