Lendable Ltd

Financial Ombudsman decision DRN-5873621 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Payment delayed or failed

In the Ombudsman’s words

Mr S complains that Lendable Ltd was irresponsible to lend to him on two occasionsIrresponsible lending

Mr S also complained about how Lendable handled his December 2024 payment for his second loan. He said that he’d enquired about changing the date of his loan repayment that December as he was struggling, but when no suitable options were presented he chose to keep the date as it was. Mr S said that Lendable then failed to collect the payment owing on the 17 December and didn’t make him aware of this until January 2025.Payment delayed or failed

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5873621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.