Lloyds Bank PLC

Financial Ombudsman decision DRN-5872578 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sun Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Lloyds didn’t follow that instruction, and at maturity the ISA became an instant access ISA paying a variable rate of interest, initially at 1.45%.Interest and rates

She’s also unhappy with Lloyds’ handling of her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5872578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.