Hutchison 3G UK Limited

Financial Ombudsman decision DRN-5871219 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr M has complained about the way Hutchison 3G UK Limited trading as Three (“Three”) is treating him in relation to credit agreements that were taken out to buy devices.Product mis-sold

I think Three should have got to grips with things a bit sooner given it took a few months for it to set out its position on Mr M’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5871219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.