Firms › American Express Services Europe Limited ›

American Express Services Europe Limited

Financial Ombudsman decision DRN-5870809 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss G complains that American Express Services Europe Limited (‘Amex’) irresponsibly granted her a credit limit increase on a credit card she couldn’t afford to repay.Irresponsible lending

This includes compensation for the failure to properly recognise her specific vulnerabilities and needsSupport for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5870809.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.